Frequently Asked Questions

Customer's FAQ

Where we ship


  • We ship to all European Union Countries.
  • At the moment, we do not ship to U.K, Switzerland, Lichtenstein, Norway and Iceland. We are working on it, and look forward to providing these services in the near future.




Return Policy


  1. Each product or service has its own return policy
  2. Each supplier on Dibayou is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from supplier to supplier.
  3. Before purchasing, review the product's Returns & exchanges policy which you find for each product we sell
  4. For all refund products and services, we do not refund VAT and the eventual shipping costs.
  5. If you haven't already, be sure to contact your supplier directly to ask about refund or exchange
  6. If the supplier doesn’t accept returns, you may be able to open a case with Dibayou if your order wasn’t as it was described on our website.




Delivery


  1. Delivery orders take 3-7 business days. Due to the Covid-19 up to 3 weeks. Sorry!!
  2. Shipping costs will apply, and will be added at checkout.
  3. Delivery details including tracking number will be provided in your confirmation email after your order has been dispatched.
  4. If you notice that your confirmation email doesn't arrive, check your SPAM folder, as it is an automatic email, sometimes it goes straight to the unwanted folder.




Multilingual


Dibayou speaks your language! We plan to implement these languages in our website: German, French, Spanish & Italian. Thank you for your patience!




Price Policy


  1. We guarantee that our prices are the same of our suppliers.
  2. If you find a product on the web that is cheaper, please let us know before buying and we will match the difference and inform the supplier immediately.




Payment


  1. For customer's security we use PayPal and Stripe payment gateways.
  2. Dibayou has no access to your credit card information




Adding a new brand


If you know about a brand that should be on our website, we welcome you to send us your suggestion




Other


You can contact us through our contact page and we will be more than happy to assist you!




Compare and Select Products


You can use the SEARCH function on top of the page, in the menu section and the products you find you can add to your WISHLIST with the heart button, rights of the Add to Cart button. wishlist Once in your wishlist it¨s more easy to compare and select the product you like best.




Out of Stock Products


It may happen that the update of product stock is not actual and in this case we will refund entirely your purchase if you don't wish to wait. Thank you in advance for your understanding.




Privacy


We respect your privacy, reason why we complian with the European GDPR email compliance, we don't sell your data and we don't use Google Analytics.





Suppliers FAQ

Where we ship


  • We ship to all European Union Countries.
  • Due to customs and duty fees, we do not ship to U.K, Switzerland, Lichtenstein, Norway and Iceland. However, should your warehouse be in the EU, we are able to sell your products to our customers




Products or Services we don't sell


  • Activities involving any weapons, ammunition, military arms, explosive devices and firearm parts

  • Adult entertainment, websites & content

  • Airlines (including airlines “nested” under another entity)

  • Animal and wildlife products, such as animal parts, pelt, ivory and / or skin

  • Auctions, bidding fee auctions (or penny auctions)

  • Bail bonds 

  • Bankruptcy lawyers

  • Betting and gambling

  • Chain letters

  • Collection agencies or firms involved in recovering or collecting past due receivables

  • Counterfeit goods / replicas or those infringing on intellectual property rights, including those designed to infringe on such intellectual property (i.e., knock-offs, imitations, bootlegs) 

  • Credit repair/restoration or card protection (including identity theft protection)

  • Cruise lines (including cruise lines ”nested” under another entity)

  • Cyber lockers, cloud storage and file sharing services

  • Data pass (merchants up-selling or cross-selling products to other merchants and then sharing the cardholder data with the third party or receiving cardholder data from third parties)

  • Debt consolidation and mortgage reduction/consulting services

  • Drugs, tools specifically intended for the production of drugs, drug paraphernalia, Illegal drugs, CBD, Hemp, substances designed to mimic illegal drugs, and/or other psychoactive products (e.g.,K2, salvia divinorum, nitrate inhalers, bath salts, synthetic cannabis, herbal smoking blends, herbal incense, and HCG/HGH-like substances)

  • Embassy, foreign consulate, or other foreign government

  • Escort agencies / massage parlors / sexual services

  • Essay mills/paper mills (i.e., ghostwriting services that sell essays, term papers, etc. with intent that the purchaser will submit documentation as their own)

  • Fake references and other services or products that foster deception (including fake IDs and government documents) 

  • Fantasy sports leagues where participants receive cash or cash-equivalents or prizes with/of material value (e.g., electronics, travel, gift cards, cards etc.)

  • Financial services / money service businesses,

  • Games of skill where participants receive cash or cash equivalents or prizes with/of material value (e.g. electronics, travel, gift cards, cards etc.)

  • Illegal products or services or any service providing peripheral support of illegal activities

  • Independent financial advisers (IFA), payday loans and unsecured loan/lines originating from non FDIC insured banks

  • Jammers or devices that are designed to block, jam or interfere with cellular and personal communication device/signals (e.g., GPS), decryption and descrambler products including mod chips, spy devices / services / software.

  • Mail order spouse and international match-making services

  • Marketplaces

  • Merchants engaged in any form of deceptive marketing practice

  • Merchants utilising tactics to evade Card Brand excessive chargeback monitoring programs

  • Merchants that have ransom-like or extortion-like basis for their business model (e.g., mugshot removal)

  • Multi level marketing

  • Pets and other live animals, including endangered/threatened species, protected birds and sharks

  • Private medical practices and e-doctors

  • Medical devices (including prescription medical devices such as contact lenses)

  • Products or services specifically offered or intended to be used to create drugs or grow ingredients for drugs (e.g.,'grow shop’ products, seeds for cannabis plants, etc.) 

  • Pyramid selling

  • Timeshare and timeshare maintenance

  • Trade of weapons, ammunition, military arms, explosive devices and firearm parts 

  • Paying fines or penalties of any kind

  • Prescription medicines and pharmaceuticals.

  • Products designed to circumvent copyright protection techniques or to otherwise facilitate the unlicensed use of copyrighted materials (e.g. ‘mod-chips’ to break the encryption of game computers to enable the playing of unlicensed copies of games

  • Products or services that promote hate, violence, discrimination, terrorism, harassment or abuse 

  • Providing gambling services in jurisdictions where this is illegal or (where applicable) offering gambling services without a valid license to the relevant jurisdiction

  • Real estate purchases and / or real estate advertising publications

  • Security brokers and investments of any kind, like purchase of securities, currencies, derivatives, commodities, shares, foreign currencies, options, other financial instruments or precious metals

  • Services associated with pseudoscience (e.g., clairvoyance, tarot cards, horoscopes, fortune telling, etc.)

  • Social media “click farms” (i.e. the sale of clicks/likes/reviews/endorsements on social media sites) 

  • Tattoos and microneedling

  • Telemarketing companies 

  • Third-party payment processors / aggregators / payment service companies (e.g., bill pay service, crowdfunding, peer-to-peer payments, commissary accounts), payment facilitators, ISO's and other Internet payment service providers (IPSP) / member service provider (MSP) / fulfilment houses, shipping / forwarding brokers 

  • Tobacco & Alcohol product, Businesses selling age or legally restricted products or services (including e-cigarettes)





Return Policy


  1. Your product or service return policy applies.
  2. For all refund products and services, we do not refund VAT and the eventual shipping costs.
  3. To access all our simple terms and conditions, please register first.
  4. Please provide to our client(s) in the order confirmation email together with the shipping details, all the necessary information for a return, exchange and/or refund.




Add your Products in our website


  1. We welcome new suppliers according to our policy: Made in Europe and Eco Friendly!
  2. Please register first as a supplier.
  3. Once registered as a supplier, you can add your product(s) or service(s) and take note of our simple terms and conditions.
  4. If you need professional photos or video, we are able to do it for you. Please contact here our photographer & videomaker directly.




Multilingual


  • We are planning to translate our website in these languages which our team already speaks: German, French, Spanish & Italian.
  • You are welcome to start submitting at anytime the products’ information details grammatically correct in these languages in order to speed up the creation of our multilingual website.




Apparel Size Guide


Please use the official sizeguide.net website as reference for your apparel sizes.




Other


You can contact us through our contact page and we will be more then happy to assist you!




Automatic Inventory update


We are working with our IT department to implement an API key integration solution or via the Multiorders software.




Business Model


We are a "Drop Shipping" business where suppliers ship directly their products to the customers. If you are interested to collaborate with us, please register first.




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